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Self-Paced Online

Civility: Difficult People and Conversations in the Workplace

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Date Published

May 6, 2020


Illinois Trial Lawyers Association


Professional Responsibility


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Difficult people are everywhere. However, when they exist in the workspace, in the courts, and the clients with whom we work, it can create major issues which influence personal health and wellness. The legal field can be a very stressful work setting and adding hostile persons to the work environment can make it feel impossible to cope. This program will support attorneys, judges and law students in understanding the psychological, physical, and emotional impact of dealing with difficult people at work. Additionally, providing helpful skill sets to manage and minimize the negative impact these people and conversations have on us will also be provided. This presentation will provide skills and behaviors which will help you feel more empowered and in control while working with difficult people or engaging in difficult conversations.

1 General Illinois MCLE Hour or Pending approval for 1 Hour Mental Health/Substance Abuse credit

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Dr. Diana Uchiyama, JD, PsyD, CAADC
Executive Director - Lawyers’ Assistance Program

Dr. Diana Uchiyama is the Executive Director of the Illinois Lawyers’ Assistance Program (LAP). Prior to joining LAP, she... Read More

Sarah F. King

Sarah F. King is one Chicago's rising medical malpractice lawyers at the firm and one of the most hard-working, intelligent... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Civility: Difficult People and Conversations in the Workplace
Civility: Difficult People and Conversations in the Workplace - Paper
Civility: Difficult People and Conversations in the Workplace - Agenda
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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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Refund Policy
SeminarWeb and Illinois Trial Lawyers Association Online Education programs are non-refundable.

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